Veterinary Receptionist

About the Role

Coventry Canley Vets for Pets is looking for a Veterinary Receptionist to join a friendly and welcoming team. The role is centred on excellent client care, helping pets and their owners feel supported from the moment they arrive.

This is a full-time position based at a bright, modern clinic inside Pets at Home in Coventry Canley. There are plans to introduce Saturday opening, with 2 in 4 Saturdays and time off in lieu during the week.

Key Responsibilities

• Welcome clients and their pets and provide excellent customer service
• Build positive relationships with clients, pets and colleagues
• Act as a key link between clients and the clinical team
• Book appointments and manage payments
• Give clear and helpful information about the practice services
• Support the smooth day-to-day running of the practice
• Use the online booking system, so good computer skills are essential

Requirements

• Friendly, approachable and welcoming manner
• Strong customer service focus and an interest in animal care
• Calm, compassionate and attentive to client needs
• Organised and confident using computer systems
• Positive, enthusiastic and a good team player
• Comfortable supporting clients through both difficult and happy moments
• Previous veterinary reception experience would be beneficial, but it is not essential

Benefits

• 20% discount at Vets for Pets, Pets at Home and the Groom Room
• Discounts and cashback offers
• In-house career development opportunities
• Pension
• Holiday allowance

About the Practice

The role is with Coventry Canley Vets for Pets, located inside Pets at Home in Coventry Canley. The clinic is described as bright and modern, and the practice says it is growing and looking for someone to become an integral part of the team.

The practice also states that it values, respects and celebrates difference, with an ambition to reflect the diversity of the communities it serves and remove barriers to opportunity.