Veterinary Receptionist

About the Role

This part-time receptionist position offers flexibility with between 8 to 15 hours per week across a Monday to Friday varying shift pattern, including a share in the weekend rota. You'll be the first point of contact for clients and their pets, managing the day-to-day operations that keep the practice running smoothly.

Based at Campsie Veterinary Centre in Omagh, you'll join a supportive CVS Vets practice that's part of the UK's leading veterinary group with over 500 practices. CVS is committed to putting pets first and building a workplace where team members feel valued and recognised.

Key Responsibilities

• Handle incoming calls, schedule appointments, and manage the reception desk efficiently
• Greet and register new clients, ensuring a warm welcome at every visit
• Respond professionally to client queries via phone, email, and in-person
• Process and manage insurance forms adeptly
• Dispense medications as required
• Process financial transactions accurately and efficiently
• Provide empathy and emotional support to clients during distressing times while maintaining professionalism
• Organise patient records using the in-house system
• Liaise with other veterinary practices to address patient needs
• Handle debt and refund management, including necessary follow-up calls
• Ensure every client feels welcomed and valued

Requirements

• Previous experience as a receptionist (experience in a veterinary setting is a bonus)
• Resilience and ability to handle emotional situations with grace
• Strong communication skills paired with genuine empathy
• Outstanding customer service skills and experience with the public
• Positive attitude and superior teamwork abilities
• Proficiency in Microsoft Office and database systems
• Right to Work in the UK (visa sponsorship not available for this role)

Benefits

• Salary aligned with National Minimum Wage
• Five weeks' annual leave (pro rata) per annum, plus bank holidays
• Staff discount on veterinary bills and care
• Employee Assistance Programme for confidential wellbeing support
• Receptionist Careers Pathway with structured development and professional courses
• Inclusive, supportive workplace culture

About the Practice

Campsie Veterinary Centre in Omagh is part of CVS Vets, one of the UK's largest veterinary groups with a network of over 500 practices and more than 8,000 professionals. The practice specialises in small animal care and is dedicated to providing excellent patient and client care.

CVS Vets is committed to fostering an inclusive workplace where everyone can be their true selves. The group celebrates diversity and empowers each team member to perform at their best, with a clear mission to put pets first in everything they do.